Privacy Policy

Data Collection Scope

Cerado collects business contact information solely through voluntary submissions via our inquiry forms, consultation requests, and partnership applications. We collect only the information necessary to understand your project requirements and establish professional communication.

Information We Collect

• Contact Details: Name, company name, job title, email address, phone number
• Business Information: Industry sector, project scope, product categories of interest
• Communication Preferences: Preferred contact method and time zone
• Project Requirements: Design briefs, quantity estimates, timeline expectations (when provided)

Note: We do not collect sensitive personal data, payment information, or track your browsing behavior beyond standard server logs.

Data Usage Purpose

Your information is used exclusively for legitimate business purposes related to your inquiry and our potential partnership. We are committed to transparent and purposeful data usage.

How We Use Your Data

• Project Consultation: To understand your requirements and provide tailored ceramic solutions
• Business Communication: To respond to inquiries, schedule meetings, and share relevant product information
• Proposal Development: To prepare customized quotations, design concepts, and project timelines
• Ongoing Partnership Management: To maintain communication throughout the project lifecycle (for active clients)
• Service Improvement: To analyze inquiry patterns and enhance our B2B offerings (aggregated data only)

Marketing Communications: We may periodically send updates about new capabilities, case studies, or industry insights. You can opt out at any time via the unsubscribe link in any email.

Confidentiality Commitment

Cerado treats all business information with the highest level of confidentiality. Your data is a trusted asset, and we implement robust measures to protect it.

Our Confidentiality Practices

• No Third-Party Disclosure: We do not sell, rent, or share your information with external parties for their marketing purposes
• Limited Internal Access: Only authorized team members directly involved in your project have access to your data
• Secure Storage: All data is stored on encrypted servers with restricted access protocols
• Service Provider Agreements: Any third-party tools we use (e.g., CRM systems, email platforms) are bound by strict data processing agreements
• NDA Availability: For sensitive projects, we are prepared to sign mutual non-disclosure agreements upon request

When We May Share Information

We may disclose your data only in the following limited circumstances:

1. With Your Consent: When you explicitly authorize us to share information with manufacturing partners or logistics providers for project fulfillment
2. Legal Obligations: If required by law, court order, or government regulation
3. Business Transfers: In the unlikely event of a merger or acquisition, your data would be transferred under equivalent confidentiality terms

Your Data Rights

You maintain full control over the information you've shared with Cerado. We respect your rights to access, modify, or remove your data at any time.

Rights You Can Exercise

• Access: Request a copy of all personal data we hold about you
• Correction: Update or correct any inaccurate information in our records
• Deletion: Request permanent removal of your data from our systems (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications while maintaining project-related contact
• Data Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your information in specific circumstances

How to Exercise Your Rights

To modify, access, or delete your information, please contact us:

Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

• Active Inquiries: Data is retained throughout the consultation and project development phase
• Completed Projects: Client data is kept for 7 years to support warranty claims, reorders, and business continuity
• Inactive Contacts: If no engagement occurs within 3 years, we may archive or delete your information (you will be notified)

International Data Transfers

Cerado operates globally and may transfer your data across borders to facilitate our services. All transfers comply with applicable data protection laws.

For clients in the European Union, we ensure adequate safeguards are in place, such as Standard Contractual Clauses or equivalent mechanisms, when transferring data outside the EU.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via email to active contacts.

Continued use of our services after policy updates constitutes acceptance of the revised terms.